Biography

Chris is a unique combination of insightful strategic thinker and highly-awarded writer. He founded Verbal Identity in 2010 to help company and department leaders define the strategic vision for their business and bring it to life with language. He still works closely with our clients and takes a limited number of Advisory positions on his clients’ Boards, including Votary and Pittsburgh Mercantile. 

Previously, Chris ran a project-based advertising agency for 10 years working with global clients and before that, he was one of London’s most awarded copywriters for his work across the Guardian, adidas, British Airways and the Conservative Party.

In 2016, he was the convening President for the inaugural verbal branding jury at the LIA. His book, How Words Work, was recognized at the 2017 D&AD Awards.

Outside of work, he contributes to The Sunday Times and is a Contributing Editor at a leading UK luxury magazine. He wrote A Little Worm which won Best Film at the Barcelona Film Festival.

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Videos

Chris West | The three levels of every powerful brand voice

Chris West, Founder Verbal Identity, Bestselling Author - Language, Marketing And Business Success

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Testimonials

The book that will help you create a brand voice your customers (and your CEO) will listen to!
– Accolade for Strong Language: Peter Markey, Chief Marketing Officer, Boots UK

Booksby Chris West

Strong Language

How Words Work

Blog Posts

Why Top Event Planners Use Story to Double Audience Engagement, with Bruce Turkel

Learn from Hall of Fame speaker Bruce Turkel how story transforms events from forgettable content into experiences attendees quote months later.

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New Year Planning Moves That Turn Events Into Strategic Levers (Not Just Calendar Fillers)

Design your New Year with intention using proven strategies from top thought leaders & transform your 2026 events from calendar fillers into meaningful moments.

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How Top Speakers Shift Attention to Their Audience and Increase Event Engagement

Learn from emcee Scott Bloom how shifting your attention from yourself to your audience creates transformative speaking experiences that drive real engagement.

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Creating Impactful Leadership with Gratitude: Lessons from Chris Schembra

Learn from keynote speaker Chris Schembra how gratitude transforms leaders and help them build a workplace culture that people want to be part of.

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7 Ways Gratitude Transforms Your Events (From Burnout to Breakthrough)

Gratitude isn't about being nice; it's a performance tool. Learn how to design events that help attendees feel seen, process hard years, and leave inspired.

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Best Artificial Intelligence Speakers for Retail & eCommerce Conferences (2026)

Discover the Best Artificial Intelligence Speakers for Retail & eCommerce Conferences and design AI agendas that grow revenue, CX, and loyalty.

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