Biography

Chris is a unique combination of insightful strategic thinker and highly-awarded writer. He founded Verbal Identity in 2010 to help company and department leaders define the strategic vision for their business and bring it to life with language. He still works closely with our clients and takes a limited number of Advisory positions on his clients’ Boards, including Votary and Pittsburgh Mercantile. 

Previously, Chris ran a project-based advertising agency for 10 years working with global clients and before that, he was one of London’s most awarded copywriters for his work across the Guardian, adidas, British Airways and the Conservative Party.

In 2016, he was the convening President for the inaugural verbal branding jury at the LIA. His book, How Words Work, was recognized at the 2017 D&AD Awards.

Outside of work, he contributes to The Sunday Times and is a Contributing Editor at a leading UK luxury magazine. He wrote A Little Worm which won Best Film at the Barcelona Film Festival.

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Videos

Chris West | The three levels of every powerful brand voice

Chris West, Founder Verbal Identity, Bestselling Author - Language, Marketing And Business Success

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Testimonials

The book that will help you create a brand voice your customers (and your CEO) will listen to!
– Accolade for Strong Language: Peter Markey, Chief Marketing Officer, Boots UK

Booksby Chris West

Strong Language

How Words Work

Blog Posts

Best Artificial Intelligence Speakers for Retail & eCommerce Conferences (2026)

Discover the Best Artificial Intelligence Speakers for Retail & eCommerce Conferences and design AI agendas that grow revenue, CX, and loyalty.

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Best Artificial Intelligence Speakers for Insurance Conferences (2026)

Your guide to the best artificial intelligence speakers for insurance, with experts who turn AI trends into real carrier results.

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Why Thought Leadership Fails and What Employees Actually Want From Their Managers

Research reveals employees want respect and trust before advanced leadership techniques. Learn what really matters to your team.

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Why Top Event Planners Build a Strong Community First (And You Should Too)

Transform attendees into collaborators with proven community-building strategies that make your events memorable, meaningful, and worth returning to.

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Audience Engagement Through Laughter Works Better Than Any Agenda

Audience engagement transforms when humor creates connection. Learn from Scott Bloom how laughter turns passive attendees into active participants at events.

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Crisis Leadership That Holds When Everything Falls Apart: Lessons from Inside the White House Bunker with Robert J. Darling

Robert J. Darling shares crisis leadership frameworks and strategies for leading through chaos from his experience inside the President's bunker on 9/11.

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