Doug Lipp

Biography

Build the Culture. Live the Culture. Differentiate!

Candid. Passionate. Relevant. Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it.

Doug is a distinguished international consulting, eight-time author, and former head of training at the legendary Disney University. His latest book is the bestselling Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees.

At age 29, Doug’s celebrated talent catapulted him to the helm of the legendary Disney University training team at Walt Disney corporate headquarters. Fluent in Japanese, Doug also helped Disney open its first international theme park as a member of the Tokyo Disneyland start-up team.

Drawing on his 30 plus years of combined experience at Disney and in private practice, Doug inspires and challenges hundreds of organizations worldwide. In presentations, he shares how Disney overcame spectacular strategic challenges to unleash one of the most improbable success stories in corporate history.

Through riveting examples and powerful, relevant stories about innovation, service, value and leadership, Doug pulls back the curtain and reveals the behaviors, tools and attitudes that are representative of cultural excellence at Disney and other great institutions. He also discusses common organizational traps that undermine companies and impede their ability to build a thriving and sustainable culture.

Consistently ranked as one of the best presenters every time he speaks, Doug painstakingly researches and customizes each of his presentations. He underscores how a company’s current culture is affecting its business, and then provides insights and actionable ideas on how they can build an even better business based on leadership, teamwork and innovation. After his presentation, which includes experiential exercises and participant-centered activities, you will have a blueprint for creating and perpetuating a culture of significance unique to your organization.

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Testimonials

Thank you again for a great presentation. The feedback was overwhelmingly positive!

– Zillow

Working with Doug was really a walk in the park. He was able to tie-in to our theme and he captivated the audience. Doug had the CEOs and CIOs nodding and laughing! I couldn’t ask for more! I’ve gotten only positive reviews of his speech. I have been part of the organizing team of this event for the past 5 years and I am not kidding when I say this was the most engaged our audiences have ever been. We are truly grateful for all he did to make this event possible.

– Globe Telecom

Thank you for all you did to motivate our managers and crew during our recent CMOR. I enjoyed hearing about your expereinces with Disney U … there were so many relevant connections to the work that our teams do every day. I have no doubt that everyone left your presentation feeling engaged and empowered to improve the customer experience they provide. I thank you for that.

– U.S. Executive VP, Chief Operation’s Support Officer, McDonalds 2013 Combined Manager/Operator Rally (x3) -Central, Eastern, Western

Thank you for exceeding our expectations! Your Guest Relations program truly broadened our employees’ professional understanding and expertise in the field of service and exceeding customer satisfaction. Your program has been received most favorably by everyone who attended.

– Vice President, Pebble Beach Company

I very recently had the pleasure of having Doug Lipp speak to about 110 of my HR professionals from the US and Canada. Not only was he an impeccable speaker and presenter to drive thought proving questions and cultural change. But he is also an amazing person. I greatly look forward to future dialogue and work with Doug Lipp.

– Caterpillar

I want to extend my personal gratitude for your innovative, engaging and albeit, informative presentation. We have received many positive comments regarding your presentation and the out-of-the-box thinking style that you offered. Everyone can agree that your suggestions certainly drove home the point of proactive company culture.

– AAA-Western Regional

hanks for bringing your inspiring message to Mutual of Omaha last week! The feedback from your session has been glowing. Your message was spot on — very timely and relevant for where we are on our strategic journey. Thanks for lending your time and talents to our organization.

– Mutual of Omaha

Thank you for the outstanding presentation to the PF Chang’s team. You were spot on and did a great job of linking your core message to our evolving mission – it sounded so seamless! Your discussion was insightful and made me smarter. In addition. I deeply appreciate your time and investment in delivering a quality message that mattered.

– PF Chang’s

Doug is a very charismatic public speaker who captivates the audience with his entertaining and interactive stories. Doug did a fantastic job inspiring and motivating the team to strive for a higher level of customer service. He gave our team some different views that were very insightful and useful for our staff and organization.

– National Director, Sales & Operations, Best Buy

Thank you for participating in our meeting on cultural learning. You were superb and enlightening.

– Stanford University

Booksby Doug Lipp

Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees

THE CHANGING FACE OF TODAY’S CUSTOMER HOW DISNEY UNIVERSITYDEVELOPES THE WORLD'S MOST ENGAGED, LOYAL, AND CUSTOMER-CENTRIC EMPLOYEES

EVEN MONKEYS FALL FROM TREES STRATEGIES FOR ATTRACTING AND RETAININ A DIVERSE CUSTOMER AND EMPLOYEE BASE IN YOUR LOCAL MARKET

STUCK IN THE MIDDLE SEAT WHY TRAVELING CAN REALLY SUCK!

DANGER AND OPORTUNITY RESOLVING CONFLICT IN U.S.-BASED JAPANESE SUBSIDIARIES

The Way to Global Management: Resolving Conflict in Us Based Japanese Subsidiaries

For Meeting Planners

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Speaking Topics

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Blog Posts

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Achieving 3 Daily Wins: Leadership Lessons with Lt. Col. Waldo Waldman

🎧 Tune in my conversation with Lt. Col. Waldo Waldman to become the person that...

Train Like You Fight: How To Take Pride in Your Preparation

How to handle unexpected challenges during high-stakes situations? Mistakes can be costly, but meticulous preparation...

Honoring Memorial Day and Inspirational Veteran Speakers

🎖️ In this week's newsletter, we honor those who sacrificed and those who continue to...

MPI’s World Education Congress (WEC) in Louisville, KY

🤩 The Keynote Curators was thrilled to participate in Meeting Professionals International World Education Congress...

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Reviews & Ratings

     Excellent  
     Based on 56 reviews 
    
 
 
   
 
 
        
   Waldo Waldman 
 May 19, 2024
 
 
 Trustindex verifies that the original source of the review is Google. I’ve been Speaking professionally for 21 years and work with the largest agencies in the world. I’m a Hall of Fame keynote speaker and a New York Times best selling Author. I have can honestly say in full confidence that Seth Dechtman and his team at Keynote Curator is the best agency I have been honored to work with.
I’ve witnessed Seth’s client focused relationship skills On multiple occasions. His clients love him and he’s detail oriented and has great communication skillls.
But most importantly, I’ve been on the receiving side of his servant, focused leadership style. He treats me like a valued partner and emulates everything a wingman is.
  
 
       
   David Allison 
 May 17, 2024
 
 
 Trustindex verifies that the original source of the review is Google. Seth and the Keynote Curators team are tenacious and determined to do right by their clients and their speakers. I appreciate our relationship so much, and highly reccomend this group to anyone looking to book a speaker for an event.
  
 
       
   Meir Statman 
 May 10, 2024
 
 
 Trustindex verifies that the original source of the review is Google. It is wonderful to join Seth in helping people reflect on their financial and life well-being and enhance them.
  
 
       
   Trevor Wilde 
 April 24, 2024
 
 
 Trustindex verifies that the original source of the review is Google. This was an amazing experience. the Keynote Speaker we had was perfect for our event and will definitely be having another for our next one!
  
 
       
   Sandro Forte 
 March 22, 2024
 
 
 Trustindex verifies that the original source of the review is Google. Brilliantly hosted, with great content. An absolute ‘must add’ to any podcast list!
  
 
       
   Jon VanDeventer 
 November 18, 2023
 
 
 Trustindex verifies that the original source of the review is Google. I've been working with Seth at The Keynote Curators for over 3 years. I always look forward to our meetings because of both his professional expertise and his enjoyable, engaging personality. We have fun during our virtual meetings while developing innovative strategies and accomplishing goals. It's obvious from working with Seth over a number of years that he is always making event planning and booking services an easy process and providing responsiveness that sets him apart. He's an excellent partner who gets invested in your business and collaborates through every step of a process that can sometimes feel overwhelming.
  
 
       
   Jason Galaska 
 November 7, 2023
 
 
 Trustindex verifies that the original source of the review is Google. Seth and his team were fantastic to work with in 2023 and we look forward to working with Keynote Curators to find potential speaker matches for our events in the future.  Thank you, Seth, for your professionalism!
  
 
       
   Hailey Wilson 
 October 23, 2023
 
 
 Trustindex verifies that the original source of the review is Google. A Treasure Trove for Anyone Involved in Speaker Selection!

As someone deeply involved in the intersection of marketing and technology at AImpact, I find the process of selecting the right keynote speaker to be a critical part of any successful event. Seth Dechtman's "The Keynote Curators" podcast is nothing short of a godsend for anyone facing the challenges and opportunities that come with this task.

Seth brings an almost poetic understanding to the power of words, acknowledging that a speech isn't just a scheduled event but a transformative experience that can change the dynamics of an entire room. His enthusiasm for the craft is contagious, making each episode a joy to listen to.
  
 
       
   Nicole 
 September 14, 2023
 
 
 Trustindex verifies that the original source of the review is Google. Seth is super knowledgeable about the needs of meeting planners to have a successful event and partners with you to find just that right fit!
  
 
       
   Duncan Sigurdsson 
 August 28, 2023
 
 
 Trustindex verifies that the original source of the review is Google. HIGHLY RECOMMENDED! Working with Seth Dechtman and The Keynote Curators is always true partnership.  In the three plus years that we have been involved in various projects, I can tell you that they always deliver.  We have done some really cool stuff together.  Any meeting professional, conference planner or event producer will greatly benefit from partnering with The Keynote Curators.  High praise to Seth and his team.