Biography

Build the Culture. Live the Culture. Differentiate!

Candid. Passionate. Relevant. Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it.

Doug is a distinguished international consulting, eight-time author, and former head of training at the legendary Disney University. His latest book is the bestselling Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees.

At age 29, Doug’s celebrated talent catapulted him to the helm of the legendary Disney University training team at Walt Disney corporate headquarters.  Fluent in Japanese, Doug also helped Disney open its first international theme park as a member of the Tokyo Disneyland start-up team.

Drawing on his 30 plus years of combined experience at Disney and in private practice, Doug inspires and challenges hundreds of organizations worldwide. In presentations, he shares how Disney overcame spectacular strategic challenges to unleash one of the most improbable success stories in corporate history.

Through riveting examples and powerful, relevant stories about innovation, service, value and leadership, Doug pulls back the curtain and reveals the behaviors, tools and attitudes that are representative of cultural excellence at Disney and other great institutions. He also discusses common organizational traps that undermine companies and impede their ability to build a thriving and sustainable culture.

Consistently ranked as one of the best presenters every time he speaks, Doug painstakingly researches and customizes each of his presentations. He underscores how a company’s current culture is affecting its business, and then provides insights and actionable ideas on how they can build an even better business based on leadership, teamwork and innovation. After his presentation, which includes experiential exercises and participant-centered activities, you will have a blueprint for creating and perpetuating a culture of significance unique to your organization.

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Testimonials

Thank you again for a great presentation. The feedback was overwhelmingly positive!
– Zillow
Working with Doug was really a walk in the park. He was able to tie-in to our theme and he captivated the audience. Doug had the CEOs and CIOs nodding and laughing! I couldn’t ask for more! I’ve gotten only positive reviews of his speech. I have been part of the organizing team of this event for the past 5 years and I am not kidding when I say this was the most engaged our audiences have ever been. We are truly grateful for all he did to make this event possible.
– Globe Telecom
Thank you for all you did to motivate our managers and crew during our recent CMOR. I enjoyed hearing about your expereinces with Disney U … there were so many relevant connections to the work that our teams do every day. I have no doubt that everyone left your presentation feeling engaged and empowered to improve the customer experience they provide. I thank you for that.
– U.S. Executive VP, Chief Operation’s Support Officer, McDonalds 2013 Combined Manager/Operator Rally (x3) -Central, Eastern, Western
Thank you for exceeding our expectations! Your Guest Relations program truly broadened our employees’ professional understanding and expertise in the field of service and exceeding customer satisfaction. Your program has been received most favorably by everyone who attended.
– Vice President, Pebble Beach Company
I very recently had the pleasure of having Doug Lipp speak to about 110 of my HR professionals from the US and Canada. Not only was he an impeccable speaker and presenter to drive thought proving questions and cultural change. But he is also an amazing person. I greatly look forward to future dialogue and work with Doug Lipp.
– Caterpillar
I want to extend my personal gratitude for your innovative, engaging and albeit, informative presentation. We have received many positive comments regarding your presentation and the out-of-the-box thinking style that you offered. Everyone can agree that your suggestions certainly drove home the point of proactive company culture.
– AAA-Western Regional
hanks for bringing your inspiring message to Mutual of Omaha last week! The feedback from your session has been glowing. Your message was spot on — very timely and relevant for where we are on our strategic journey. Thanks for lending your time and talents to our organization.
– Mutual of Omaha
Thank you for the outstanding presentation to the PF Chang’s team. You were spot on and did a great job of linking your core message to our evolving mission – it sounded so seamless! Your discussion was insightful and made me smarter. In addition. I deeply appreciate your time and investment in delivering a quality message that mattered.
– PF Chang’s
Doug is a very charismatic public speaker who captivates the audience with his entertaining and interactive stories. Doug did a fantastic job inspiring and motivating the team to strive for a higher level of customer service. He gave our team some different views that were very insightful and useful for our staff and organization.
– National Director, Sales & Operations, Best Buy
Thank you for participating in our meeting on cultural learning. You were superb and enlightening.
– Stanford University

Booksby Doug Lipp

Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees

THE CHANGING FACE OF TODAY’S CUSTOMER HOW DISNEY UNIVERSITYDEVELOPES THE WORLD'S MOST ENGAGED, LOYAL, AND CUSTOMER-CENTRIC EMPLOYEES

EVEN MONKEYS FALL FROM TREES STRATEGIES FOR ATTRACTING AND RETAININ A DIVERSE CUSTOMER AND EMPLOYEE BASE IN YOUR LOCAL MARKET

STUCK IN THE MIDDLE SEAT WHY TRAVELING CAN REALLY SUCK!

DANGER AND OPORTUNITY RESOLVING CONFLICT IN U.S.-BASED JAPANESE SUBSIDIARIES

The Way to Global Management: Resolving Conflict in Us Based Japanese Subsidiaries

Blog Posts

LPL Financial – BD National Sales Conference in San Diego

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Will AI Make Us More Human?

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The Future of Events: Embracing Efficiency with AI Technologies

🌐 Discover how AI technologies are reshaping the events industry landscape and unlocking new possibilities...

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Tech Talk: Unveiling the Latest Event Tech Trends

✨ Event technology continues to redefine the landscape of event planning, coordination, and execution, offering...

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Igniting Change: Unleashing the Ripple Effect of Leadership

✨ Discover the transformative power of inspiring workplace cultures and the ripple effect it creates....

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How Parenthood Changes Who You Are (For the Better!)

🌱 Ever wonder how becoming a parent changes you? Parenthood can be an awesome journey...

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