September 8, 2022

????????????? ??????? ???? ??? ?? ??? ????? ???? ?? ???????… ??? ??? ???? ??? ???? ??? ?

Sometimes we get so focused on our organization’s daily operations that we forget the vital role of a timely, clear, actionable succession plan during a crisis.

It’s no surprise that behaviors and feelings are rooted in communication. Unclear communication creates uncertainty, distrust, and angst. Clear, authoritative communication forms the bridge between confusion and clarity.

Listen in as ??. ???. ?????? ???????, ???? (???.) and Leading Crisis Leadership Expert, shares his crisis management experience from the White House on 9/11. Robert explains how having all of the knowledge and power in the world is meaningless if there is no crisis management plan in place and no clear communication that follows.

??????’? ??????? ??????? ????????

? Clear communication is your lynchpin in times of crisis; it’s essential to maintain trust.

? When the chain of command knows its roles, individuals feel empowered to make decisions and rise to the occasion during stressful times.

? If a member of an organization strays outside the decision-making structure that’s been established, success is at risk.

? Organizations should participate in crisis management role-play and practice lack of authority/loss of communication, so everyone is prepared.

? Have a Plan B in place to tackle communication breakdowns.

? Successful crisis management and succession plans allow leaders to assess, decide, and act.

Don’t miss this fascinating 9/11 insider perspective from Robert Darling as he remembers that fateful day, how communication and a crisis management plan influenced leadership and decision-making, and how our country was able to unite during tragedy.

 

Tags: , , , , , , , , , , , , ,

 

Reviews & Ratings

Here's how toHit the mark with the perfect speaker!

1. Schedule a call

We’ll connect so we understand your needs to curate a selection of great speakers.

2. Book your speaker

We’ll manage all the details so you will be confident with your choice.

3. Wow your audience

Inform & educate your participants to ideas that transform their work & personal life.

Schedule a Call

Blog Posts

 

How Events Are Shaping Experiences and Exceeding Expectations

Events are rapidly transforming from traditional gatherings into immersive experiences that captivate attendees. https://www.youtube.com/watch?v=j7TJEdYZDgc&list=PLXTlGHk63lLgbS8LN-PENXDzwMdqWAnOm With...

Read More

The Power of Improvisation in an AI-Driven World

Why Improvisation is Essential in a Tech-Focused Era In an era where artificial intelligence is...

Read More

What You Can Do to Overcome Your Insecurities

Understanding Insecurities and Their Impact on Leadership https://www.youtube.com/watch?v=e9JD7cEZlfE&list=PLXTlGHk63lLgbS8LN-PENXDzwMdqWAnOm Insecurities affect how we present ourselves, especially...

Read More

How to Teach Kids Accountability So They Can Thrive in Life

The Power of Teaching Accountability Through Leadership and Integrity https://youtu.be/Vn0nJwyDSHI As parents, we all want...

Read More

Lessons From Disney’s Magical Customer Experience with Dennis Snow

What Makes Disney’s Customer Experience Unforgettable? https://www.youtube.com/watch?v=g09WV73f6MM&list=PLXTlGHk63lLhUq_lEU1bnM3LbQgMfwD-u Watch this week’s podcast episode here: YouTube • Spotify • Apple Podcasts • Amazon...

Read More

Bridging the Gap: Navigating Political Discussions in the Workplace and at Events

Political discussions are bound to pop up at almost every turn – learn how to...

Read More