Sometimes we get so focused on our organizationโs daily operations that we forget the vital role of a timely, clear, actionable succession plan during a crisis.
It’s no surprise that behaviors and feelings are rooted in communication. Unclear communication creates uncertainty, distrust, and angst. Clear, authoritative communication forms the bridge between confusion and clarity.
Listen in as ๐๐ญ. ๐๐จ๐ฅ. ๐๐จ๐๐๐ซ๐ญ ๐๐๐ซ๐ฅ๐ข๐ง๐ , ๐๐๐๐ (๐๐๐ญ.) and Leading Crisis Leadership Expert, shares his crisis management experience from the White House on 9/11. Robert explains how having all of the knowledge and power in the world is meaningless if there is no crisis management plan in place and no clear communication that follows.
๐๐จ๐๐๐ซ๐ญโ๐ฌ ๐๐ข๐ ๐ ๐๐ฌ๐ญ ๐ฅ๐๐ฌ๐ฌ๐จ๐ง๐ฌ ๐ฅ๐๐๐ซ๐ง๐๐?
๐ Clear communication is your lynchpin in times of crisis; it’s essential to maintain trust.
๐ When the chain of command knows its roles, individuals feel empowered to make decisions and rise to the occasion during stressful times.
๐ If a member of an organization strays outside the decision-making structure that’s been established, success is at risk.
๐ Organizations should participate in crisis management role-play and practice lack of authority/loss of communication, so everyone is prepared.
๐ Have a Plan B in place to tackle communication breakdowns.
๐ Successful crisis management and succession plans allow leaders to assess, decide, and act.
Don’t miss this fascinating 9/11 insider perspective from Robert Darling as he remembers that fateful day, how communication and a crisis management plan influenced leadership and decision-making, and how our country was able to unite during tragedy.
Tags: business, business leadership, communication, crisis management, entrepreneur, innovation, inspirational, leadership, military, military leadership, motivational, national security, podcast, strategy
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