? Today’s podcast guest, David Avrin is a highly sought-after customer experience expert and bestselling author who’s helped organizations around the globe future-proof their businesses, understand their customers better, and become ridiculously easy to do business with.
? In today’s fast-evolving digital world, the customer journey – messaging, social interactions, sales process, post-sale marketing, and customer support – must be exceptional, or people will go elsewhere. Clever messaging can’t mask lackluster customer service, and a friendly customer experience no longer outweighs a quick and convenient one.
? David Avrin opens up about the importance of high-value keynote presentations with actionable takeaways, the changing customer service and experience landscape, the pros and cons of AI in the customer experience journey, and the ROI a great speaker rep will deliver by curating the right speaker with the most impactful message for your event.
Spotify | Apple Podcasts | Amazon Music | Google Podcasts | YouTube
Tags: bestselling author, business, innovation
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