Biography

One of the most in-demand and charismatic customer experience speakers and consultants in the world today, David Avrin, CSP, GSF has shared his content-rich, very entertaining and actionable presentations with enthusiastic audiences and organizations across North America and around the world. Recent presentations include Singapore, Bangkok, Melbourne, Brisbane, Antwerp, Buenos Aires, Bogota, Mumbai, Sri Lanka, Abu Dhabi, Manila, Rotterdam, Barcelona, Monte Carlo, London, New Delhi, Kuala Lumpur, Johannesburg, and Dubai. David helps organizations better understand and serve their changing customers and clients to help future-proof their businesses by becoming ridiculously easy to do business with.

David’s business insights have been featured on thousands of media outlets around the world. He is also the author of five books published in multiple languages including the acclaimed: It’s Not Who You Know, It’s Who Knows You!, Why Customers Leave (and How to Win Them Back) and his newest book: Ridiculously Easy to Do Business With: A practical guide to giving customers what they want—when and how they want it. 

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Keynote: Ridiculously Easy to Do Business With!— Future-proofing your engagement by better responding to a new world of wants, needs and expectations.

How, when and where we buy has changed dramatically in recent years. Winning today is often dictated by those who can deliver faster and are ridiculously easy to do business with. In this revealing, thought-provoking and very entertaining presentation, popular Customer Experience expert David Avrin, CSP, GSF, shines a bright light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating friction in the buying process, better responding to prospects, and creating Customer Experiences worth sharing.

Participants of this session will:
• Better understand the cause and pervasiveness of the shift in customer and client behavior
• Recognize the important distinction between customer service and customer experience… and why that matters.
• Understand a day in the life of their customer and create alignment between their needs and our deliverables.
• Recognize the profound impact of social media and AI, and the devastating ramifications of under-performing in the eyes of your customers.

Interactive Breakout Session: A Day in the Life of Your Customer Deeply Understanding Your Best Customer So You Can Deliver What They Want—the Way They Want It

In this highly interactive and thought-provoking session, Customer Experience expert David Avrin, CSP, GSF, will show you a process for better understand the changing needs, wants and expectations of your best customers, and how you can serve them better than your competitors. You will leave with a page full of notes and head full of ideas on how to align your business product offering, internal behavior, and customer experience strategies in ways that beat the competition and future-proofs your business.

Booksby David Avrin

Ridiculously Easy to Do Business With

The Morning Huddle

Why Customers Leave nd-How-to-Win-Them-Back

It's Not Who You Know It's Who Knows You

Visibility Marketing

Blog Posts

Celebrating Thanksgiving: Grateful Hearts, Bold Milestones

This Thanksgiving, we’re taking a moment to reflect on the journey—an adventure full of creativity, teamwork, and connection.

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“Find a Way” Philosophy to Overcome Life’s Challenges

Motivational keynote speaker Merril Hoge shares his "Find a Way" philosophy to overcome life's challenges with accountability, resilience, and personal growth.

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Transforming Events with Music to Create Unique Experiences

🎶 Listen and learn how SongDivision uses music to transform events, creating unforgettable moments of connection and creativity for businesses worldwide.

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Five Life-Changing Lessons from Recording 100 Podcast Episodes

🎧 In this special podcast, we reflect on five life-changing lessons from recording 100 episodes, with insights from keynote speakers and event professionals.

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Celebrating International Men’s Day: Fostering Positive Change and Health

On International Men's Day, we celebrate men’s contributions and tackle the challenges they face through the lens of six defining health pillars.

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Navigating Romantic Relationship Dynamics (Hidden Secrets!)

Explore insights from relationship keynote speaker Dr. John Gray on navigating romantic relationships, evolving roles, and fostering intimacy.

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Blog Posts

 

Celebrating Thanksgiving: Grateful Hearts, Bold Milestones

🦃 This Thanksgiving, we at The Keynote Curators are reflecting on what truly matters—our community,...

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“Find a Way” Philosophy to Overcome Life’s Challenges

Overcoming Challenges with Merril Hoge’s Find a Way Philosophy Challenges are a universal experience. Whether...

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Transforming Events with Music to Create Unique Experiences

The Power of Music in Events Few things unite people as effortlessly as music. Whether...

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Five Life-Changing Lessons from Recording 100 Podcast Episodes

How Creating a Podcast Can Transform Your Perspective in Life What if the simplest conversations...

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Celebrating International Men’s Day: Fostering Positive Change and Health

On International Men's Day, we celebrate their contributions and tackle the challenges they face through...

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Navigating Romantic Relationship Dynamics (Hidden Secrets!)

Navigating the Balance of Independence and Intimacy in Relationships https://www.youtube.com/watch?v=-6UMV6IqJXY&list=PLXTlGHk63lLgbS8LN-PENXDzwMdqWAnOm Why does it sometimes feel...

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