Jay Kiew is a change navigation strategist with more than 15 years of strategy and innovation experience. He has created more than $2B of impact for 400+ executives by designing, developing, and delivering organizational transformation, but his story extends far beyond the professional arena. Jay Kiew is a half-blind cancer survivor, whose life is a testament to resilience in the face of adversity. His remarkable blend of professional expertise and personal resilience equips leaders to hack through the thick of change and disruption.
Jay Kiew spent his corporate career working at Deloitte, TELUS, and ADP, where he led mission-critical strategic transformations. This included a $150-million primary care health policy reform, $13-million tech transformations, doubling app users from 1 to 2 million, and scaling 15 product lines to $35 million in 12 months. As the CEO at Citizencentric, he now invests his time in growing organizations for the greater good.
At the age of 19, Jay Kiew became the world’s youngest Distinguished Toastmaster. He has since been featured in the Financial Times, Globe and Mail, Financial Post, Ivey Business Journal, Change Leadership, and more. In 2024, the Project Management Institute inducted Jay as a Future50 honoree for his work on enabling organizations with AI Fluency and Agentic AI adoption.
Jay Kiew holds an MBA from the Ivey Business School and lives in Vancouver with his wife, two daughters, and a stubborn Shiba Inu named Brooklyn.
Navigating this era of digital disruption can often feel like we're journeying into uncharted territory, where change rockets ahead at supersonic speed. While we strive to drive meaningful and innovative transformations, we grapple with overcoming change fatigue, fueling team engagement, and supercharging our skillsets.
As leaders, the challenge we now face is figuring out how to lead our teams confidently through the turbulence of disruption, while maintaining team connection. In this 60-minute keynote, change strategist Jay Kiew will share research-backed playbooks of trailblazing organizations and individuals that are successfully navigating change. He will unpack Change Fluency, the leading change management playbook that will equip your teams with the tools and strategies needed to skillfully navigate the future of work.
Audiences will come away with…
- Understanding how to navigate uncertainty and disruption with confidence and connection
- Change Fluency, the proven three-step change management playbook for leaders to create adaptive organizations.
- How to use challenges as catalysts to enhance performance, cultivating resilience and growth.
Perfect for…
- Leaders who are looking to drive transformation that sticks and stands out
- Leaders wrestling with digital transformations & human capital disruptions
Following the wave of agentic artificial intelligence, how will work evolve beyond ChatGPT?
As the world adopts AI, organizations will struggle to find their competitive edge. After all, using the same groundbreaking platforms will result in the same groundbreaking results – ultimately leading to a lack of differentiation between competitors.
Individuals and industries must learn to reimagine their work – or be disrupted. In this experiential 60-min keynote, innovation strategist Jay Kiew will share how trailblazing organizations are differentiating by leveraging the latest in technology. He will also unpack Change Fluency, a leading change navigation playbook that will equip audiences with the strategies needed to skillfully navigate the evolution of work.
Audiences will come away with…
- Learn Change Fluency, the change management playbook to nurture successful transformations.
- Identify how to scale value in their work by leveraging the latest tech
- Develop the mindset and tools necessary to navigate uncertainty with confidence and connection come Monday.
Perfect for…
- Learners curious about how work is evolving in 2025
- Leaders who want to integrate AI and automation within their organizations by bringing their teams along the journey
- Executives looking to understand where market leaders are differentiating from their competitors
In an era where change accelerates at an unprecedented pace and digital transformations exert mounting pressure on teams, how do we not just survive but truly flourish amid disruption?
In this compelling 60-minute keynote, Jay Kiew—change navigation strategist and half-blind cancer survivor—shares his Change Fluency framework, a practical roadmap for navigating uncertainty with confidence and connection.
Like a skilled mountaineer guiding climbers through treacherous terrain, Jay serves as your "change sherpa," helping organizations chart their course through disruption while keeping the human element central to transformation.
Drawing on powerful storytelling and his experience leading billion-dollar transformations, Jay demonstrates how organizations can embrace innovative transformations with ease.
Audiences will come away with:
- A practical Change Fluency framework with immediate Monday-morning applications to navigate uncertainty with confidence and connection
- Proven strategies to balance innovation adoption with human-centered approaches in your organization
- Techniques to identify and leverage your team's unique strengths that technology cannot replicate, creating lasting competitive advantage
Perfect for:
- Leaders guiding teams through digital transformation who want to maintain human connection during accelerated innovation
- Organizations seeking to differentiate themselves in an increasingly AI-driven marketplace
- Executives looking to combat change fatigue and reinvigorate team culture amid constant disruption
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