Kate O’Neill

Move Forward Confidently.
Making future-ready decisions that acknowledge the impact of technology and respect human needs and values can be a challenge. Identifying the tools you need to gain strategic clarity and make better choices is an important step to secure the future of your organization.

Discover how the right framework can help you harness the benefits of modern technology while prioritizing humanity.

Align Business Objectives with Human Experience
Improve business outcomes and learn how to make ethical tech decisions that benefit your business and the people it serves. This presentation can help you uncover how to make better strategic decisions by moving from questions to insights and foresights.

We can also discuss creating a model that aligns focus, purpose, values, and resources across your organization and much more—all to ensure that digital transformation and innovation efforts frame the future in human terms.

As delivered at Smart City Expo Barcelona.

Smart city initiatives often prioritize technology over people. This keynote reframes "smart" around human outcomes—livability, equity, sustainability, and community resilience. Drawing on work with cities like Amsterdam and Austin, Kate shows how to build urban innovation strategies that put residents first and use technology as a tool, not a goal.

Key themes:
* Human outcomes as the core of “smart”
* Tech + community design
* Inclusive digital futures
* AI for public good
* Urban innovation frameworks

As AI and algorithms increasingly shape customer interactions, organizations risk losing the human connection that builds loyalty and trust. This keynote explores how to design technology-enabled experiences that feel genuinely human—scaling personalization without sacrificing meaning, and leveraging AI while preserving authentic human engagement.

Key themes:
* AI + customer experience
* Human-machine collaboration
* Experience strategy
* Ethical data use
* Organizational culture shifts

The gap between AI's promise and its practical implementation is wide—and getting wider. This keynote cuts through the noise to give leaders a clear framework for AI adoption that prioritizes readiness, governance, and human outcomes. Audiences leave with actionable insights on bridging the "Alignment Gap" between technology delivery and organizational capability.

Key themes:
* Board-level AI literacy
* Risk, readiness, and governance
* Human skills and the future of work
* The Alignment Gap
* How to make better tech decisions