Paul Long is a leadership and culture expert who teaches organizations the principles of Fundamism™—a deliberate approach to connection that creates unbeatable workplace cultures.
In organizations today, there’s a critical disconnect: leaders are overwhelmed, teams are carrying the weight of constant change, and yet companies expect exceptional cultures. Paul’s work addresses this gap by showing that culture isn’t something we fix—it’s something we create through deliberate choices.
Drawing from his experience answering 80 customer service calls daily and leading teams of thousands for a Fortune 300 company, Paul developed Fundamism through real-world application. His methodology centers on three simple, actionable practices: owning what you can control, breaking cycles through brain pattern interrupts, and creating moments that matter.
His dynamic keynotes—”Culture By Design,” “Beyond Satisfaction,” and “The Unforgettable Leader”—equip leaders and teams with immediate strategies to reduce overwhelm, energize teams, and build cultures where people thrive.
As host of The Fundamism Podcast, Paul shares practical insights with culture champions who are transforming their organizations through the power of deliberate connection.
In every workplace, there’s a disconnect: We ask leaders to create energy when they’re depleted. We expect teams to stay engaged when they’re frustrated. And we demand culture change but don’t give people the tools to create it.
No wonder our minds habitually focus on what’s wrong and why we’re frustrated instead of where we could be and what it would take to get there. This is where Fundamism™ changes everything.
Workplace culture expert Paul J. Long has discovered a powerful truth: Culture isn’t something you fix it’s something you create through moment-by-moment choices. Through his principles of deliberate connection, he teaches leaders and teams how to implement “brain pattern interrupts” that shift attention from problems to possibilities.
The insight is simple but profound: You can’t be deliberate and overwhelmed at the same time.
When you become intentional about how you show up, how you connect, and where you focus, you transform your experience and your organization’s culture.
This keynote is ideal for:
• Leaders tasked with improving workplace culture and employee experience
• Teams navigating significant change or challenging market conditions
Audiences will walk away with:
• Practical “brain pattern interrupt” techniques they can implement immediately
• A framework for creating meaningful interactions that enhance team connection and create more of “what’s good”
• A renewed sense of purpose and meaning in their daily lives
Awe-inspiring customer service experiences build strong customer loyalty, lead to positive word-of-mouth referrals, and give organizations an unbeatable edge. How do we create those kinds of experiences consistently?
Culture keynote speaker Paul J. Long knows what it looks like to carry the burden of that responsibility on your shoulders. As an insurance underwriter early in his career, answering 80 customer service calls a day, he knew he had to develop thick skin or try something different.
His willingness to try anything from finding creative ways to answer the phone to making someone feel truly seen and appreciated became an entire way of being.
Today, he teaches the principles of Fundamism™ to uncover exactly what it takes to make people smile, laugh, and feel truly valued.
This keynote is ideal for:
• Frontline staff who deal with frustrated or challenging customers regularly
• Leaders responsible for customer experience, satisfaction, and loyalty metrics
• Customer service teams and representatives seeking to elevate their impact
Audiences will walk away with:
• Practical techniques to transform routine customer interactions into memorable experiences
• Specific approaches to make customers feel truly seen, heard, and appreciated
• Tactical tools to make people smile, laugh, and feel genuinely valued
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