Debbie Maier

Are you willing to take an authentic approach to building a culture of customers first vs. one that is stalled by too many processes and structures?

A key differentiator in successful service organizations is that employees believe they are serving a purpose -- not just doing a task. Service-oriented leaders support this perspective by helping employees understand the difference and giving them increased responsibility, a higher calling, and a chance to be everyday heroes for customers.

Many industries make the mistake of focusing mainly on efficiency and innovation as a measure of service success. While these are certainly important elements for unique service, the key ingredient for a service centered workforce is passion. Unrivaled service is delivered by authentic, passionate people; average service is delivered by the rest.

+ How We Help
• Illuminate your brand differentiators that will ensure value-centered service
• Customize solutions that plus up your customer experience and align day-to-day actions and behaviors with your cultural beliefs
• Identify and overcome the barriers standing in the way of achieving world-class service recognition
• Guide you on a service journey, from the initial vision through the development and implementation of a service strategy that provides that ultimate WOW

+ Leaders will be able to
• Adopt the mindset and a clear sense of purpose moving towards everyday service excellence
• Design a customer service strategy that delivers jaw-dropping customer experiences
• Create a compelling service credo and standards that bring it to life
• Inspire people to become ambassadors of distinctly unique experiences

+ Benefits to You and Your Organization
• Service providers who enthusiastically obsess over each and every customer touchpoint as opportunities
to be heroes
• A refined customer service strategy, resulting in an unparalleled industry standing, increased revenue and loyalty
• Tools and techniques for mapping your experience to keep customers coming back
• Increased referrals as your clients shout their satisfaction from the rooftops!

Are your leaders equipped and enthusiastic to drive superior service and unsurpassed productivity?

The most essential element of prosperous companies is competent, congruent, and courageous leaders. Debbie works with your organization and its leaders to expand or enhance your current strategic planning and leadership development. Through targeted assessment and discovery, we illuminate what “could be” by fostering possibilities and eliminating disconnects.

+ How We Help
• Identify barriers and break down silos that limit performance
• Clarify your company vision and get every individual enthusiastically moving in one direction
• Develop standards of excellence to guide decisions and actions
• Increase focus on strategy and implementation of business improvement

+ Leaders will be able to
• Create a compelling vision to help others better understand the relevance of corporate goals
• Set the standard for alignment and accountability
• Navigate through change and unforeseen challenges
• Anticipate and address cultural incongruence

+ Benefits to You and Your Organization
• Higher goal clarity and emphasis on the possibilities
• Greater alignment between daily work and organizational goals
• Nimble leaders, ready to clear any obstacle
• Notable business results due to increase purpose, focus, and alignment

Have you ever wondered what’s holding back you or your team from performing to
your fullest potential?

An employee who feels appreciated by their leader enthusiastically does the hard work. They go beyond executing tasks because they know and embrace their purpose. The heart of any employee is engaged when they know that what they are providing is more than just a job, and much bigger than a task. When leaders believe in the potential of their people; foster those possibilities through coaching and training; – and clear the way of any barriers or disconnects -- it unleashes enthusiasm and imagination – and ultimately, improvement.

+ How We Help
• Identify or define competencies and behaviors to support goals
• Uncover opportunities for growth and advancement
• Soft skills and tools that lead to bottom line results
• Demonstrate behavior that inspires initiative in every individual

+ Leaders will be able to
• Spot and cultivate talent
• Coach individuals to WANT to reach their new heights of levels of achievement
• Give people an all-powerful sense of purpose and unlock their potential
• Engage teams by creating an environment that influences and involves

+ Benefits to You and Your Organization
• Skyward shift in self-drive and accountability
• Accelerated productivity, resulting in greater profits
• Higher customer satisfaction, loyalty

Are you having the right conversations to keep the momentum going?

Lasting change doesn’t happen overnight. Many people don’t realize that an organization’s propensity to sustain progress comes down to the accountability and attitude of everyone. Employees at all levels need to feel connected to the goal and able to envision the benefits before they’ll take the necessary steps toward turning the challenge into a reality. Through tenacity and grit, your teams will cross that finish line before your nearest competitor rounds the curve!

+ How We Help
• Identify and address complacency and roadblocks
• Suggest communication and tools to bolster commitment and boost morale
• Challenge and break out of paradigms that slow progress
• Encourage innovation and creative problem solving

+ Leaders will be able to
• Keep the flame burning by favorably reinforcing desired behaviors and expectations
• Overcome challenges and fight mental fatigue!
• Influence ownership and inspire innovation
• Sustain guts and grit to see it through!

+ Benefits to You and Your Organization
• Breakthrough innovations and solutions
• Leaders with the dogged drive and stamina
• Dedicated employees that push to the goal, and beyond!
• Unexpected outcomes that out-deliver on business objectives