Understanding Your Client’s Needs

? ??? ??? ???????? ??? ????? ????? ???? ???? ???????? Merely delivering a product or service to your clients isn’t enough these days. You need to dial into their emotions. Understanding what moves and motivates...

Purposeful Empathy: What Does it Mean?

“We’re in the PEOPLE BUSINESS.” What does that even mean? Listen as The Keynote Curator’s Seth Dechtman and business performance expert Scott Greenberg discuss the answer to this question and ways in which service providers...