Biography

Andy Masters ignites a cultural transformation to cultivate & empower future leaders, in order to improve performance, advance business growth, and transform customer experience — all within a creative, & high-morale work environment. Andy is an award-winning author and international speaker who has written 5 books, earned 4 degrees, and presented over 1,000+ entertaining and impactful programs for 100,000+ attendees.  He has been featured on many major media outlets — including LifeTime Television, PBS, Investor’s Business Daily, and Leadership Excellence magazine.

Andy has earned the prestigious “CSP” award/designation of the National Speakers Association (NSA), the highest international recognition for professional speakers, in which less than 10% of over 5,000+ speakers worldwide have achieved.  Andy is based in Orlando, Florida, and served as 2018/19 President of the NSA-Central Florida Chapter — representing 125+ authors, speakers, and experts in the region.

Andy’s professional career included working for two high-profile performance improvement and marketing services firms, where his clients included Lexus, Honda, Nestle-Purina, and Anheuser Busch. Andy escaped the corporate world just in time to preserve his sanity, as he followed his passion for speaking, consulting, and entrepreneurship in 2003.

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The Future of Work: Embracing the NEW Workforce Revolution

eat Resignation. Millions of enlightened employees have spoken. They want CHANGE. And, they will only work for organizations who provide such change. Employees want family-friendly flex time. Employees want WFH/remote work options. Employees want new perks & benefits. Employees want the tools and skills to embrace AI & Technology changes in their jobs. And, they want this all in a positive work environment where they can enjoy their jobs and be developed for the future, not be overworked and under-appreciated.

Today’s leaders must use vision for the future to become a “Champion of the Cause” in their organizations to initiate such change. REAL change. Organizations will either re-enact the “old way” of doing business and be left behind, or jump on the workforce revolution train now. Change, and recruit the most talented candidates–who will stay. Delay change, and suffer a turnover of talented employees, while leaving a stagnant, uninspired workforce with little innovation or drive to succeed. Enjoy this this critical and timely program for all levels of leadership based on the 5th book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire“, from award-winning author and Leadership/Workforce expert Andy Masters.

Your Employees (And Candidates) Are On Drugs

This critical, solutions-based program is presented by Award-winning author and international keynote speaker Andy Masters, MA, CSP. This shocking program exposes the nearly $1 Billion dollar fake “synthetic” urine industry which enables employees and candidates to successfully cheat employer drug tests–and it’s damaging impact on every organization during our tragic U.S. opioid crisis. Research proves the staggering time and cost impact from workplace drug usage on employee productivity, risk, safety, workers comp claims, and violence in the workplace. Precedent has now been set for legal liability against the vast majority of U.S. organizations which have not effectively screened employees and candidates amid changing marijuana laws.

Most importantly, this program outlines the simple, yet critical action steps organizations must implement to stop the cheating immediately–in order to hire qualified applicants, improve employee productivity, improve workplace safety, and lessen the dangerous legal liability for their organization. The impact of this program may not only save entire organizations from legal crises, but can also help prevent yet another drug-related workforce tragedy in our country.

Association Chapter & Board Leadership Mastery

This powerful program is for all Association, Chapter, Board, Committee, and Chamber leaders who lead volunteers! Award-winning author and Leadership expert Andy Masters EMPOWERS leaders to EMPOWER their Boards – in this challenging era of having to “Do More With Less” – and truly helps overcome the non-profit/Board death cycle of “80% of the work is done by 20% of the people“. This is why new ideas, great successes, and record years never happen – as most leaders assume all tasks with moderate-at-best results, while “running themselves into the ground.”

• Recruit future leaders and Engage new participation.
• Empower individuals for their talents to shine.
• Inspire to have the BEST year EVER as an organization.
• Appreciate every step a volunteer contributes.
• Reward and celebrate every success.

Powerful leadership principles are based on Andy’s latest book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire” – but this program also includes actual license-protected movie scenes from films such as Star Wars, Apollo 13, X-Men, The Iron Lady – and even Frozen and Office Space. Andy’s program provides attendees with not only an interactive multi-media experience, but also with immediate “take-home” action items to help EMPOWER leaders to EMPOWER their Boards, and ignite the best Association year EVER.

Re-Imagining Your Positive Work Culture for the NEW Work Environment

As the world emerges from the pandemic, HR leaders must now overcome the Great Resignation, staffing shortages, WFH/Remote work arrangements, high turnover, and low morale–while still in the midst of a succession planning crisis. Further, never before have managers and employees been asked to wear so many hats, and do more with less. Therefore, the time to create a positive work environment and make the workplace FUN again has never been more important. People are tired of being stressed. People want to be happy, LAUGH, and enjoy their jobs again. Employees also want to work within a positive workplace culture, which includes everything from fun, to creative perks & benefits, to family-friendly flex time and remote work options.

The incredible impacts of a positive work environment include improved recruiting, less stress, higher morale, lower turnover, greater teamwork, creativity, and even increased service levels–accomplished with LITTLE or NO costs. Join international HR Author/Speaker Andy Masters in this timely and entertaining program which illustrates inexpensive ways to create a positive working environment, while sharing success stories of how other organizations have RE-ENERGIZED their culture in our new global work environment.

Learning Objectives:
• Attendees will be able to learn from and apply specific examples of organizations initiating a positive workplace culture, which cost little or no budget to the organization.
• Attendees will understand the organizational importance of implementing humor in the workplace with positive employee perks/benefits, and its’ impacts on recruiting, morale, stress, turnover, customer service, teamwork, creativity, and innovation.
• Attendees will understand how to balance the importance of humor in the workplace, while incorporating and communicating guidelines for “appropriate” humor with all employees.

Kiss Your Customer: Why Sales and Service Are Just Like Dating & Relationships

Andy’s flagship keynote program is based on his award-winning book “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships“. He takes attendees on a journey through the highs-and-lows world of relationship-building, utilizing the clever irony between business and romance. Andy proves that we must create a transformation from doing a job to creating a bond. We must embrace personalization and customization in this age of technology and standardization. Today’s customers want to hire EXPERTS they can TRUST, who can truly HELP them. However, customers also hire people they LIKE.

Andy also shares examples from Fortune 500 companies to entrepreneurs on how to make amazing connections, drive repeats & referrals, and implement memorable strategies to overcome that one dangerously dissatisfied customer. Andy’s creative approaches to proven principles impact sales and improve customer loyalty immediately, while also leaving a mark on our personal lives. Enjoy this entertaining, inspirational, and impactful program.

Healthcare Leadership Lessons from HOLLYWOOD!

Award-winning author and Leadership expert Andy Masters creatively uses the magical imagery of Hollywood to help busy leaders RECRUIT, DEVELOP, and EMPOWER their organizations in a POSITIVE work culture—while reducing turnover and defeating the succession planning crisis. That’s right, ENTERTAIN and INSPIRE your audiences with actual license-protected scenes from movies such as The Devil Wears Prada, Apollo 13, The Iron Lady—and even Office Space and X-Men. This unique program also cites the latest research from Harvard Business Review, Deloitte, and Glassdoor to provoke REAL organizational change from every attendee. Powerful leadership principles are based on Andy’s latest book “Things LEADERS Say: A Daily Guide to Help Every Leader Empower & Inspire.” Andy’s program provides attendees with not only an interactive multi-media experience, but also with immediate “take-home” action items to embrace the NEW workforce revolution in today’s post-pandemic environment.

Testimonials

Andy is an INCREDIBLE speaker in the way he delivers his thoughts on ways to make your life better, both personally and professionally. His ‘Yes/No mantra’ is something that I plan on implementing in my own life, making sure that I say ‘No’ to the things that bring me stress–So that I can say ‘Yes’ to the things I want to do and are meaningful to me. That was an incredible day all around!
– JEREMY PRESTA, CEO, Park Side Credit Union
THANK YOU Andy Masters! The time you spent with our team was SO valuable. You were able to grab their attention, keep it, and then bring relevant points to impact their business in a BIG way. The movie clips were FUN and engaging, which made it easy for folks to transfer your lessons learned to their business. I am still hearing how our franchisees are leading in new ways thanks to you – GREAT JOB!!
– SHARA ABRAMS, Vice-President of Franchise Operations, Jackson Hewitt Tax Service, Inc. (FL)
Andy, your message was SPOT ON…INCREDIBLE energy!!!! You had the right balance of humor. Your delivery and message resonated extremely well with my audience. It was FUN and simple. You hit on every aspect, every challenge we face in business today. We could not have been more pleased. Thank you for a TREMENDOUS keynote program!
– MICHAEL MORAN, Senior Vice President, Interim HealthCare Inc. (FL)
Andy – THANK YOU so much for sharing your message with our team. It was timely and very-well received and fit in nicely with the day’s agenda! We have received lots of positive feedback on your presentation and our staff is already implementing ways to “de-stress” their lives! Thank you for making your message relevant while being FUN and entertaining at the same time!
– PAUL WINKLER, President & CEO, Presbyterian SeniorCare Network (PA)
Andy spoke at the first employee meeting we have ever had with all shifts attending simultaneously in the 35 year history of our plant and he made it UNFORGETTABLE. He took the “Everyone Leads” theme we had previously decided on and melded his “Things Leaders Say” presentation into the day seamlessly. Our workforce and executive leadership were highly impressed with his lessons on leadership and humor. Our people are still talking about his “ice cream making story” (go ahead, ask him about it).
– THOM CROSIER PHR, Plant Human Resources Manager, Maxion Wheels, Sedalia, MO

Booksby Andy Masters

Things Leaders Say

Kiss Your Customer

Life After College

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Blog Posts

 

Celebrating International Men’s Day: Fostering Positive Change and Health

On International Men's Day, we celebrate their contributions and tackle the challenges they face through...

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Navigating Romantic Relationship Dynamics (Hidden Secrets!)

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Forecasting Future Trends with AI and Market Analysis with Andrew Busch

Learn to identify insights on forecasting future trends in AI, economy, and business with futurist...

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Mindset Coaching That Can Help You Achieve Your Goals

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United in Gratitude and Respect on Veterans Day

Let's be honest. Politics divides us as a nation daily. However, on this Veterans Day,...

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Introverts vs Extroverts: How Different Personality Types Build Relationships

In every workplace, different personality types, from quiet introverts to outgoing extroverts, contribute uniquely to...

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