March 6, 2025

If you’re looking for top speakers on customer experience, you’re in the right place. In an era where expectations are higher than ever, businesses must go beyond good service—they need to create unforgettable moments that keep customers coming back. Customer experience (CX) has never been more critical to business success. In 2025, the companies that thrive will be those that anticipate consumer needs, personalize interactions, and innovate relentlessly. Consider these compelling stats:

86% of buyers are willing to pay more for a great customer experience (PwC).
96% of customers say customer service is crucial in their loyalty to a brand (Microsoft).
Companies that lead in CX outperform laggards by nearly 80% (Forrester).
By 2025, 75% of consumers will expect brands to predict their needs and make relevant suggestions before they even ask (Gartner).

For event professionals, understanding these trends isn’t just helpful—it’s essential. Whether you’re curating an unforgettable conference, improving attendee engagement, or guiding clients toward better brand experiences, CX knowledge is key.

Why CX Matters More Than Ever: Gen Z Is Calling the Shots

Gen Z (born 1997–2012) is reshaping customer expectations at an unprecedented pace. This digital-first, values-driven generation demands hyper-personalization, seamless digital experiences, and brands that align with their ethics. Some key insights:

76% of Gen Z expect brands to respond to their feedback and engage in meaningful conversations (Sprout Social).
58% of Gen Z say they’ve abandoned a brand that didn’t meet their expectations for digital experiences (Marketing Dive).
67% of Gen Z prefer brands that take a stand on social issues (Sprout Social).

As CX rapidly evolves, businesses need fresh strategies to stay ahead and keep the sales momentum in competitive markets. Whether it’s leveraging AI, mastering hyper-personalization, or creating immersive brand experiences, event professionals and business leaders need the right insights from top speakers on customer experience to navigate the future.

Ready to explore some of the top speakers on customer experience in 2025? Keep reading to learn about some of our favorites. Each of them brings a unique perspective on customer experience—helping organizations create powerful, lasting connections with their audience.

Why CX Matters More Than Ever: Gen Z Is Calling the Shots

76% of Gen Z expect brands to respond to their feedback and engage in meaningful conversations (Sprout Social).
58% of Gen Z say they’ve abandoned a brand that didn’t meet their expectations for digital experiences (Adobe).
67% of Gen Z prefer brands that take a stand on social issues (Business Insider).

For event professionals, this means designing experiences that are highly interactive, tech-driven, and emotionally resonant. The following top speakers on customer experience are at the forefront of customer experience innovation and can help brands and businesses navigate this evolving landscape.

Meet Some of The Experts Driving CX Innovation

David Allison – The Power of Valuegraphics

Forget demographics—David Allison has cracked the code on what truly drives customer decisions: values. His groundbreaking Valuegraphics research reveals how companies can connect on a deeper level by aligning with what their audience truly cares about. If you want to ditch outdated marketing strategies and embrace real human connections, David’s insights are game-changing.

David Avrin – The Future of Customer Expectations

Consumers are more impatient than ever, and David Avrin helps businesses keep up. His expertise lies in making brands more visible, accessible, and customer-centric. From reducing friction in the buyer’s journey to understanding what today’s customers won’t tolerate, his keynotes offer a blueprint for success in 2025.

Marc Barden – Behavioral Science Meets CX

Marc Barden blends psychology and marketing to help brands truly understand why customers behave the way they do. His expertise in behavioral science enables businesses to craft experiences that not only satisfy customers but keep them coming back.

Diana Kander – Curiosity-Driven Innovation

Customer experience isn’t just about meeting expectations—it’s about exceeding them through curiosity and innovation. Diana Kander teaches businesses how to ask the right questions, challenge assumptions, and build cultures that continuously reinvent CX.

Noam Bardin – AI & Personalization in CX

AI is transforming customer interactions, and Noam Bardin is at the forefront of this revolution. He shares how businesses can harness AI-driven insights to create hyper-personalized experiences that feel seamless and intuitive.

Barb Betts – Customer Loyalty & Relationship-Driven Business

In an era of automation, human connections still matter. Barb Betts helps businesses build loyalty by focusing on relationships over transactions. Her expertise in client retention and trust-building is invaluable for companies looking to enhance their CX strategy.

Jeanne Bliss – The Human Touch in CX

A pioneer in customer experience leadership, Jeanne Bliss helps brands cultivate a customer-first culture. Her keynotes focus on building emotional connections, fostering trust, and creating experiences that turn customers into lifelong advocates.

Pauline Brown – Luxury Branding & CX Excellence

Former LVMH executive Pauline Brown knows what it takes to craft premium, unforgettable brand experiences. She helps businesses understand how to elevate CX by tapping into luxury branding principles—no matter the industry.

Mike Cessario – The Disruptor’s Guide to CX

As the founder of Liquid Death, Mike Cessario has revolutionized branding and CX in unexpected ways. His insights on standing out in crowded markets, creating die-hard brand loyalty, and using humor in CX make him a must-hear speaker.

Johnny Cupcakes – Cult-Like Brand Loyalty

Johnny Cupcakes turned a t-shirt company into a global phenomenon by prioritizing customer experience. His talks focus on experiential marketing, brand storytelling, and how to create a following that’s obsessed with your brand.

Jim Knight – Rockstar Customer Service

Great customer experiences start with great employees. Jim Knight’s background in the hospitality industry and brand culture makes him a CX powerhouse. His keynotes teach companies how to build legendary customer service through engaged, empowered teams.

Sally Hogshead – The Science of Fascination

Why do some brands and leaders captivate while others are forgotten? Sally Hogshead has the answer. A world-renowned branding expert and bestselling author, she developed the Fascination Advantage system—backed by research on how people are hardwired to be drawn to certain messages. Her insights help businesses craft unforgettable brand experiences and stand out in a crowded market. If you want to make your brand impossible to ignore, Sally’s approach is a game-changer.

Ken Schmidt – Lessons from Harley-Davidson

Ken Schmidt helped turn Harley-Davidson into an iconic brand by understanding customer loyalty at its core. His CX insights focus on creating an emotional connection with consumers and building a brand people don’t just buy from—but belong to.

Carolyn Strauss – Customer-Centric Leadership

Customer experience starts at the top, and Carolyn Strauss helps leaders step up. Her keynotes focus on customer-driven decision-making, leadership strategies, and how to create a company culture that prioritizes CX.

Stay Ahead of CX Trends in 2025

The future of customer experience is here. Whether you’re looking to master AI-driven personalization, build unbreakable brand loyalty, or create seamless, unforgettable interactions, these top speakers on customer experience have the insights you need.

Great customer experience isn’t just a trend—it’s what keeps people coming back. My 95% client retention rate speaks for itself. Want to wow your audience with the best voices in CX? Reach out through The Keynote Curators website or contact me directly at seth@thekeynotecurators.com to book one of these top speakers on customer experience and elevate your audience’s understanding of what it takes to win in 2025.

Tags: Customer Experience

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