Julian Treasure

"Listening is a skill. It's not the same as hearing. Hearing is a capability. Listening is a skill."

"It's a huge fallacy that most people have, that 'everybody listens like I do.' They don't, and when you get that, it makes a massive difference, particularly to your speaking skill."

"In every room that you spend time in, bedrooms, study, work, wherever it might be, close your eyes and ask yourself three questions as you listen. Is this sound healthy? Is it good for me? Is this sound helpful? Is it actually helping me to do what I want to do in this space?"

"So as speakers, we need to think about that. How is our voice, what's the music that we might use, or the sounds that we might surround ourselves with in our brand? In order to amplify it and express it more fully and accurately, you know, it's gotta be congruent."

"Conscious listening. A lot of people talk about active listening and so forth. Doesn't do it for me. Conscious listening. Now that does, because I think this is all, to be honest, a conversation about consciousness."

"Silence is a very, very important sound. In fact, the whole last chapter of my new book, Sound Effects, is about silence. It's the gaps between the words that make the words make sense."