Understanding Your Client’s Needs: Feelings vs. Having Scott Greenberg and Seth Dechtman discuss how, even in the numbers-based financial sector, there’s an opportunity to serve people at a high level with greater emphasis on elevating emotions.

Too many businesses focus so much on delivering products and services that they forget about the human elements of the transaction. However, what the client gets is less important than how the client feels. In this video clip, Scott Greenberg and Seth Dechtman discuss how, even in the numbers-based financial sector, there’s an opportunity to serve people at a high level with greater emphasis on elevating emotions.

Request availability: http://thekeynotecurators.com/speakers/scott-greenberg

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