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Biography
Steve Dennis is a strategic advisor, keynote speaker, bestselling author, and one of the retail industry’s leading voices on growth, innovation, customer experience, and transformation.
Over a career spanning more than three decades, Dennis has held senior executive roles at two Fortune 500 retailers and advised dozens of retail, luxury, consumer, technology, and social-impact brands. He is currently President of SageBerry Consulting, where he helps leaders accelerate growth, rethink business models, and respond more effectively to rapid disruption.
Before founding SageBerry, Dennis served as Chief Strategy Officer and Senior Vice President of Multichannel Marketing at Neiman Marcus Group. In that role, he led customer insight, loyalty, and omnichannel initiatives and became one of the first officer-level executives at a major retailer focused specifically on integrating physical and digital commerce.
Dennis is a Senior Contributor to Forbes and co-host of the Remarkable Retail podcast, where he examines the forces reshaping consumer behavior, retail strategy, technology, AI, and the future of shopping.
His first book, Remarkable Retail: How to Win & Keep Customers in the Age of Disruption, became one of the most influential retail strategy books of the past decade. His latest book, Leaders Leap: Transforming Your Company at the Speed of Disruption, focuses on why so many transformation efforts fail and the leadership shifts required to move organizations from incremental change to meaningful reinvention.
Dennis has delivered keynotes on six continents, bringing a direct, practical, and often provocative perspective to leaders facing rapidly shifting customer expectations and competitive pressure. His work challenges organizations to aim higher, move faster, and replace timid transformation with bold action.
He holds an MBA from Harvard Business School and a bachelor’s degree in economics from Tufts University.
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Videos
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Steve explores what separates retail winners from brands drifting toward irrelevance.
Drawing on decades of executive and advisory experience, he examines how customer expectations, digital disruption, changing channels, and competitive pressure are reshaping retail, and what leaders must do to reignite profitable growth.
Steve challenges traditional omnichannel thinking and argues that the goal is not to simply be everywhere.
Instead, brands need to deliver a coordinated, customer-centered experience across physical and digital touchpoints, showing up in the moments that matter in ways that are relevant and memorable.
Physical stores are not disappearing, but mediocre retail is increasingly difficult to defend.
Steve explores the evolving role of stores and how successful retailers can make physical experiences more distinctive, useful, immersive, and connected to the broader customer journey.
Technology may enable the customer experience, but Steve argues that lasting differentiation often comes from empathy, emotion, and human connection.
This keynote explores how brands can design experiences that feel more personal, meaningful, and memorable.
Testimonials
Booksby Steve Dennis
Leaders Leap: Transforming Your Company at the Speed of Disruption
Remarkable Retail: How to Win and Keep Customers in the Age of Disruption
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