Biography

Tiffani Bova is the Chief Growth Evangelist at Salesforce, author of the Wall Street Journal bestselling book GROWTH IQ, and host of the What’s Next! Podcast with Tiffani Bova. A celebrated keynote and member of the Thinkers50 list, Bova inspires people to think forward, be bold and take action.

Bova was named one of 2020’s Top Virtual Keynote Speaker by Read Write and is a guest on Bloomberg, BNN, Cheddar, MSNBC, and Yahoo Finance, among others. She contributes her thinking to publications including Harvard Business Review, Forbes, Entrepreneur, Diginomica, Quora, Thrive, Rotman School of Management and Duke Dialogue Review.

As host of What’s Next! with Tiffani Bova, an iTunes’ all-time business and management bestseller and a top sales podcast, Bova has interviewed a growing number of exceptional humans including Arianna Huffington, Dan Pink, Ginger Hardage, Bonin Bough, Seth Godin, and Tom Peters.

Bova is a top Twitter influencer, was named one of Inc. magazine’s 37 Sales Experts You Need to Follow on Twitter, a LinkedIn Top Sales Expert to follow, a Top 100 Women in Tech, and one of the most Powerful and Influential Women in California.

Prior to working with Salesforce, she served as a Distinguished Analyst and Research Fellow for Gartner. There, she won the Thought Leadership award and earned accolades for her cutting-edge analysis and her skill at architecting bold new strategies for sales and growth.

Bova’s experience, combined with candor, results in a unique perspective businesses need and people want to increase their GROWTH IQ.

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REVOLUTIONIZING SALES: SHAPING TOMORROW’S SUCCESS AND HARNESSING ARTIFICIAL INTELLIGENCE (AI) FOR BUSINESS GROWTH

In a world where traditional sales tactics have lost their shine, the time for embracing cutting-edge technologies including artificial intelligence (AI), machine learning, and predictive analytics has arrived. These innovations hold the power to supercharge pipeline velocity, enhance quota attainment, and forge stronger customer connections. Those who seize the potential of these tools not only outshine their competitors but also raise the bar for what success means.

Enter Tiffani Bova, the unrivaled authority on sales and customer experience for the past three decades. Bova advocates transformation isn’t solely about technology—it’s a profound shift in mindset. It’s about kindling a passion for delivering exceptional seller experiences, nurturing leadership grounded in growth, fostering a culture of champions, and making customer-centricity your guiding star.

In her electrifying presentation, driven by insights from her Wall Street Journal best-selling book, Growth IQ, Tiffani Bova draws upon her vast experience as a sales leader in both startups and Fortune 500 giants and as an early adopter and user of AI and other technologies. Her wisdom isn’t just theoretical; she’s been in the trenches, advising some of the largest sales organizations during their transformative journeys. With a distinguished background as a research fellow at Gartner and her role as the former global growth evangelist at Salesforce, she’s been at the forefront of industry shifts. And she’s been speaking, writing and advising on the application and benefits of AI for over half of a decade.

Get ready to ignite your audience, infuse them with passion, and unlock their full potential as Tiffani unveils the keys to not just keeping up with the evolving landscape but thriving and prospering within it. This is your chance to lead the charge, redefine the rules of sales, and set new standards for success. With Tiffani Bova’s insights, you’re not just adapting to change; you’re becoming a driving force in the ever-changing world of sales.

Key Takeaways:
-How to give time back to sellers to establish a trusted relationship with customers, and improve quota attainment and revenue growth through the use of AI and other tools.
-How to set yourself and your sales teams up for a win before you ever meet a customer.
-How better to retain talent, coach and mentor the next generation of sellers.
-How to accelerate pipeline velocity by improving the systems

THE EXPERIENCE MINDSET: THE FLYWHEEL OF GROWTH

For years, many companies have operated under the illusion that positive customer satisfaction scores and moderately good growth rates were enough to conceal a lurking issue: the silent suffering of the employee experience (EX) in the relentless pursuit of customer experience (CX) perfection.

It’s true; you can have good CX and a subpar EX and still manage to grow. You can even maintain a state of “good enough” for both EX and CX and eke out growth. But to truly soar, to break through the limits of the status quo, you must do more. You must enhance both in tandem, nurturing the symbiotic relationship between employee and customer experience, where both flourish and propel each other to new heights.

In this groundbreaking presentation, led by the renowned expert in sales, customer experience, and revenue growth, Tiffani Bova, you will discover how to unlock a new paradigm of growth from the inside out. Drawing from the insights encapsulated in her Wall Street Journal best-selling book, The Experience Mindset, and groundbreaking global research, Tiffani will guide you on the path to harmonizing these two essential dimensions.

Prepare for a transformative experience that will challenge the self-imposed tension between EX and CX, paving the way for a new, harmonious operating philosophy. As Tiffani reveals the blueprint for this convergence, you’ll be equipped with actionable insights and invaluable guidance that transcends theory and moves into practical implementation.

This is your chance to defy convention, to revolutionize your organization, and to embark on a journey toward remarkable and exceptional experiences and growth. With Tiffani Bova as your guide, you’re not just pushing boundaries; you’re shattering them, forging a path that challenges the status quo and leads to a future where the fusion of EX and CX accelerates explosive growth.

You’ll get actionable information and advice on how to put a new operating philosophy into action, including:

-How to identify and eliminate the unconscious tension between internal efforts focused on employees and customers that prevents organizations from leveraging both to create a flywheel of momentum.
-What are the biggest challenges identified by both employees and the C-Suite to company growth.
-What aspects of the employee experience have the greatest impact on customer experience?
-How companies can, will, and are designing effective people-centered growth strategies and technology game-changers such as artificial intelligence.
-Where to begin to maximize organizational efficiency across people, process, technology and culture [PPTC] in a more balanced and intentional way.

FUTURE-PROOF YOUR BUSINESS FOR REVENUE GROWTH

In an ever-shifting landscape of technology, AI and market expectations, it’s easy for companies to feel weighed down and get caught up in a challenging loop of dissatisfied customers, disengaged employees, and slowing growth.

Today’s business leaders are facing the unique challenge of attracting and retaining top talent, all while navigating increasing pressure to optimize costs and enhance productivity. These hurdles are just a glimpse of the complex puzzle that companies are striving to solve in their quest for continued and accelerated growth.

But here’s the beacon of hope: Tiffani Bova, an authority in the world of growth, sales, and customer and employee experience. Drawing from the wisdom encapsulated in her two Wall Street Journal best-selling books, The Experience Mindset and Growth IQ, Tiffani leverages two decades of experience advising some of the world’s most renowned brands on growth and innovation. Her journey as a research fellow at Gartner and her role as the global growth evangelist at Salesforce have honed her into a true industry luminary.

Tiffani doesn’t just offer solutions; she provides a holistic framework, a roadmap to sustainable top-line growth in an ever-evolving environment. Her advice transcends mere business strategy; it encompasses the art of cultivating a resilient company culture that thrives in the face of change. Her guidance also delves into the transformative power of data-driven decisions and the ability to inspire change throughout your organization.

By seamlessly integrating the capabilities of cutting-edge technologies, such as AI, with the wisdom of proven practices, Tiffani empowers your organization to tackle even the most formidable business challenges. It’s not just about adaptation; it’s about thriving and flourishing during certain and uncertain times.

Prepare for an enlightening journey led by one of the world’s foremost authorities on growth, sales, and customer and employee experience: Tiffani Bova. With her guidance, you’re not just navigating change; you’re charting a course towards continued success and inspiration.

Takeaways include:

-How to uncover the current market context to shape your future strategies.
-Learning the most common paths back to profitable and sustainable growth in challenging times.
-Looking to your people and your customers to guide your strategy.
-Understanding how to make the proper investments in the business across people, processes, and technology.

Testimonials

Tiffani delivers that all-too-rare combination of inspiration and actionable advice. She moved participants across 40 countries around the globe to think differently about their opportunities to grow.
– Kaihan Krippendorff, CEO of Outthinker, co-organizer of Insight to Impact, and author of Outthink the Competition and Driving innovation from Within
Allyship really does indeed make a BIG difference in allowing voices from minority communities to be heard. Your small gesture led to a huge and lasting impact. Universities, thought leaders, traditional students and lifelong learners will all benefit learning from the wisdom of Spaulding, who because of you will no longer be a hidden figure within the Thinkers50 community, and beyond.
– Leon C. Prieto, Associate Professor of Management, Clayton University
Any time I get to hear Tiffani Bova on a podcast I know I’m in for a treat. She’s clearly smart and insightful. At the same time, she takes the complexity of customer experience and makes it accessible. Using stories with actionable lessons, Bova makes learning fun for any listener.
– Ali Cudby, CEO, Your Iconic Brand, Adjunct Professor of Entrepreneurship, Purdue University
Tiffani is one of the most knowledgeable analysts in the industry when it comes to understanding channel, customer and tech trends. She is consistently a top-rated keynoter at our XChange Conferences. Our attendees and board highly value her opinions . She is dedicated to the industry, works closely with key executives and works hard at customizing her material to suit our audience.
– Robert Demarzo, SVP, Event Content & Strategy / THECHANNELCO.COM
I feel like you wrote this book in such a way that it helps you actually learn the content, not just read the content. I love the book. I love the way that you wrote it. It's awesome. It's one of the best book that I've read in a long time!
– Stephen Pacinelli, Chief Marketing Officer at BombBomb
The best! A standout speaker, author, and visionary - Tiffany illuminated our executive audience at Nielsen and perfectly articulated the customer growth journey. She is the most dynamic and knowledgable expert in this arena, truly exceptional.
– Andrew Criezis, Head of Global Sales Operations & Enablement, The Nielsen Company
Tiffani was wonderful doing one of my last public interviews as Microsoft's CEO – we had a great time looking back across what has happened in the industry since taking on the position as CEO.
– Steve Ballmer, Former Ceo Microsoft
I've been a fan of Tiffani's for years. She's an undisputed sales expert, and I'm thrilled to see Prezi Video in action helping her lead her audience to understand the opportunities, requirements and tensions in modern sales practices.
– Jim Szafranski, Chief Executive Officer, Prezi
This session is significant for Microsoft partners because it's given by Tiffani Bova, a Gartner analyst who has the ear of senior channel Microsoft executivess. If you want to know how Microsoft executives are thinking about the industry and what partners should be doing, it's wise to sit in on Bova's session.
– SCOTT BECKER, EDITOR IN CHEIF, CPMAG.COM
Tiffani Bova is a dynamic, innovative thinker and incredible leader. With her diverse experience, years of research, and acute analytical skills, Tiffani provides unique, highly-valuable insights into channel go-to-market strategy, business growth and customer experience. Her ideas inspire people and businesses to push the envelope and blaze new trails. And add to this a great sense of humor and no-nonsense simplicity! Tiffani is a passionate change-maker, and I’m honored to call her a colleague and a friend.
– Cheryl Cook, SVP, Global Partner Marketing, Dell Technologies

Booksby Tiffani Bova

GROWTH IQ

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