Biography

Mark Thompson is an expert on executive leadership, business strategy, and innovation who has spent over 25 years leading teams and building companies from the ground up. He delivers actionable, valuable and practical advice for leaders at all levels of an organization.

New York Times bestselling author Mark C. Thompson is a leadership coach for the world’s fastest growing, most innovative companies—from LYFT CEO & Cofounder Logan Green, Pinterest Cofounder Evan Sharp and World Bank CEO Dr. Jim Kim, to founders Richard Branson, Steve Jobs and Charles Schwab, for whom he served as the world’s first CXO—Chief Customer Experience Officer.

Forbes Magazine says Mark has the ‘Midas’ touch as a sought after coach, speaker, and venture investor.  His New York Times bestselling books include: ADMIRED: 21 Ways to Double Your Value; Now Build a Great Business; and Success Built to Last – Creating a Life that Matters, Mark is also an Innovation Leadership columnist for Forbes.com, Inc.com, and FastCompany.com. His most recent bestseller ADMIRED is a primer on how the world’s “Most Admired Companies” achieve long-term success and growth as well as the qualities that are common to “Most Admired Leaders”.

Mark was Charles Schwab’s former Chief of Staff and Chief Customer Experience Officer, and the Executive Producer of Schwab.com which today has assets over $3 Trillion. He is a co-founding advisor of Sir Richard Branson’s Entrepreneurship Centres.

Mark is a founding advisor of the Stanford Realtime Venture Design Lab, and served as a visiting scholar at his alma mater, Stanford University, and adjunct faculty at the World Economic Forum, World Business Forum, and John F. Kennedy University.

A successful venture capitalist over the last two decades, Mark was as an early investor in companies like Facebook, Netflix and founding board member of Esurance. He has been a Board Member for many well-known technology, biotech and retail companies, including Best Buy, Korn Ferry, and Interwoven (now owned by HP). He was the Chairman of the Board for Rioport, which popularized the MP3 player prior to the iPod.

Among Mark’s passions are music and Broadway. Mark serves as a founding Board of Directors member for Smule, the top music app company on iTunes which has over 125 million users worldwide. As a Broadway producer, Mark’s plays have earned ten nominations and five Tony Awards.

Recognized for Leadership and Achievements:

  • RANKED #1 CEO COACH
    2021 Stanford CEO Summit and Goldsmith Leading Coaches
  • Awarded World Class Mentor 2021
    The International Federation of Learning and Development
  • FOUNDING CHAIRMAN & BOARD MEMBER 12 FIRMS WITH $57 BILLION VALUE
    From Esurance.com to Interwoven.com: Forbes ‘Midas’ Touch List for Americas’ Top Venture Investors
  • WORLD’S #1 LEADERSHIP GROWTH COACH
    CSuite Coaching @WorldBank @Pfizer @Virgin @Google @Apple @Lyft @Pinterest
  • LAUNCHED STANFORD UNIVERSITY REAL-TIME VENTURE DESIGN LAB
    Founding advisor to Stanford, JFK University, Virgin Entrepreneurship Centers
  • WORLD’S FIRST CXO:
    CHIEF CUSTOMER EXPERIENCE OFFICER

    Integrated Schwab’s In-Person, In-Store, Online Schwab.com Experience
  • NY TIMES BESTSELLING AUTHOR & COLUMNIST @INC, @FORBES @FASTCOMPANY
    Success Built to Last, Now Build a Great Business, Fortune’s Most Admired
  • AWARD-WINNING ADJUNCT FACULTY
    @STANFORD @HARVARD @WORLD ECONOMIC FORUM @WORLD BUSINESS FORUM
  • TONY AWARD-WINNING BROADWAY PRODUCER
    11 Tony Nominations and 5 Tony Award for plays like Disney’s Peter & The StarCatcher
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Testimonials

Mark Thompson inspires your team to drive change, accelerate growth & re-invent the customer experience TO TRANSFORM LEADERS INTO VALUE CREATORS!
– Prof. Cliff Nass, Stanford University, Real-time Venture Lab
America’s #1 Leadership Coach for all C-Level Execs!
– CEO Chuck Robbins, Cisco Systems
Mark Thompson's inspiring message is just what your leadership team needs! He customizes his keynotes to provide actionable ideas and insight for your organization.
– Susanne Lyons, Chief Marketing Officer, VISA
Mark, your keynote to our group on Thursday can only be described as 'super fantastic'. It couldn't have been any better. Thank you so much for taking the time to grasp our cultural and for your willingness to modify your presentation to fit our very diverse audience. I heard lots and lots of great feedback from all levels of the company who were in the audience.
– Jittaun Phillips, CMP, Senior Meeting Planner, Wells Fargo
I really enjoyed reading "Success Built to Last" and was, of course, pleased about the prominent mentioning of Davos. I wonder whether we could take the lessons and experience which you summarize in the book and use them for an interactive discussion in our "CEOs only" session in Davos. Please let me know your ideas.
– Klaus Schwab, Founder and Chairman; World Economic Forum
There is no greater thing you can do with your life and your work than follow your passions--in a way that serves the world and you...(Mark) reveals a meaningful 'secret formula' for success based on the lives of remarkable people. Mark and Bonita reveal powerful strategies from their latest research that will help you make it happen. Sir Richard selected Mark as one of 6 judges globally for his entrepreneurship competitions, and Mark is a founding advisor to the Branson Entrepreneurship Centers.
– Sir Richard Branson, Founder, Virgin Group
I loved that your presentation included universally relatable examples and memorable images! Plus, you clearly had a passion for the subject matter, which just makes it that much more engaging and interesting! Please send presentation!
– Jaime Weber, Sales Excellence Operations Manager, Microsoft
Many thanks for the excellent workshop. Our clients - high potential leaders - were inspired and energized by your extraordinary message.
– Johan Soor, McKinsey Sweden
Thank you. I appreciate the time you dedicated to helping us deliver on our message. Great job on your presentation, it was well received and has resonated with the team. I am still hearing the team talking about this morning.
– Bill Jackson, Vice President, Sales, Rite Aid
I just saw Mark's presentation and I was really intrigued by how he scoped out what success means. It really hit the nail on the head on many different aspects. I could see that Mark really understands the opportunities within our industry--who's making it grow and where we're heading. So it's time to do bigger and better things.
– Laura V. Morrison, Sr. Vice President, New York Stock Exchange

Booksby Mark Thompson

ADMIRED—21 WAYS TO DOUBLE YOUR VALUE

SUCCESS BUILT TO LAST

NOW…BUILD A GREAT BUSINESS!

Blog Posts

Charismatic Storytellers: The Social Wonderbringers of Happiness

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Celebrating Reaching the Summit in Hawaii

Last week, I was privileged to support LPL Financial's top advisors affiliated with banks and...

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5 Rules to Be Smart With Your Money

In today's uncertain world, financial security isn't just a luxury—it's a necessity. Dealing with money...

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Feeling Zapped by Technology? Try This Simple Solution!

🤳 If you're feeling drained by constant exposure to technology, here's a quick fix: get...

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Job Security and Growth Mindset

✨ When it comes to job security in today's ever-changing professional landscape, cultivating a growth...

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